Welcome to Cloud Master. By accessing or using our website, placing an order, or purchasing any product from us, you agree to the following Terms & Conditions. Please read them carefully before using our website.
1. General
This website is operated by Cloud Master. Throughout the website, the terms “we”, “us” and “our” refer to Cloud Master.
By visiting our website or purchasing something from us, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Refund Policy and other policies available on the website.
We reserve the right to update, modify or replace any part of these Terms & Conditions at any time without prior notice.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.
If you are using this website on behalf of a company or organisation, you confirm that you have the authority to accept these terms on its behalf.
3. Products and Product Information
Cloud Master offers tea, spices and other related products through its website.
We make every effort to display accurate product descriptions, packaging, colours, sizes, ingredients and other information. However, actual product appearance may vary slightly due to packaging updates, screen settings, photography or manufacturing changes.
Product availability is subject to stock.
We reserve the right to discontinue, modify or limit the quantity of any product at any time.
4. Pricing
All product prices displayed on the website are in Indian Rupees (INR), unless stated otherwise.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges or other fees may be added during checkout where required.
In case of an incorrect price caused by a technical or human error, we reserve the right to cancel or modify the affected order.
5. Orders
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another communication method.
Receiving an order confirmation does not guarantee acceptance of the order.
We reserve the right to cancel or refuse any order due to reasons including product unavailability, incorrect pricing, payment issues, suspected fraud, incorrect customer information or other operational reasons.
If payment has already been made for a cancelled order, the applicable refund will be processed according to our refund policy.
6. Payments
Payments may be accepted through the payment methods displayed on our website at checkout.
Customers are responsible for providing accurate billing and payment information.
Cloud Master does not directly store sensitive card or banking information when payments are processed through third-party payment gateways.
Payment transactions may also be subject to the terms and conditions of the respective payment provider.
7. Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer.
Estimated delivery timelines are indicative and may vary due to location, courier delays, weather conditions, public holidays, operational issues or circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and contact details.
Please refer to our Shipping Policy for complete information regarding delivery.
8. Cancellations, Returns and Refunds
Order cancellations, returns, replacements and refunds will be handled according to our applicable Return & Refund Policy.
Because some products may include food items or consumable goods, certain products may not be eligible for return once opened or delivered, except where the product is damaged, incorrect or defective, subject to our policy.
9. Offers and Discount Codes
From time to time, Cloud Master may provide promotional offers, discount codes or special pricing.
Such offers may be subject to specific validity periods, minimum order values, product restrictions and other conditions.
Discount codes cannot be exchanged for cash and may not be combined with other offers unless specifically stated.
We reserve the right to modify or withdraw promotional offers at any time.
10. Intellectual Property
All website content, including the Cloud Master name, logo, product images, graphics, packaging, text, designs, videos, illustrations and other material, is owned by or licensed to Cloud Master unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish or commercially use any content from this website without prior written permission.
11. Prohibited Use
You must not use our website for any unlawful, fraudulent or harmful purpose.
You must not attempt to interfere with the website’s security, functionality, servers or networks.
You must not upload viruses, malicious code or any material that may damage the website or affect other users.
Unauthorised copying or misuse of our content, branding or intellectual property is prohibited.
12. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, courier services, social media platforms or other external services.
Cloud Master is not responsible for the content, privacy practices, availability or services offered by such third parties.
Your use of third-party platforms may be governed by their own terms and policies.
13. Limitation of Liability
We make reasonable efforts to ensure that our website and product information are accurate and available. However, we do not guarantee uninterrupted or error-free access to the website.
To the maximum extent permitted by applicable law, Cloud Master shall not be liable for indirect, incidental or consequential losses arising from the use of our website, products or third-party services.
Nothing in these Terms & Conditions limits any rights available to consumers under applicable Indian law.
14. Indemnification
You agree to indemnify and hold Cloud Master harmless from claims, losses, damages or expenses arising from your misuse of the website, violation of these Terms & Conditions or infringement of another party’s rights.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in [City, State], unless otherwise required under applicable law.
16. Changes to These Terms
Cloud Master may update these Terms & Conditions from time to time.
The updated version will be published on this page along with the revised “Last Updated” date.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Cloud Master
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]