Privacy Policy

Last updated: October 2026

Cloud Master ("we", "us") respects your privacy. This policy explains what information we collect when you visit cloudmaster.store, how we use it, and the choices you have.

Information we collect

• Name, email address, phone number and delivery address when you place an order or contact us.
• Order history and communication with our support team.
• Basic technical data such as browser type, device and pages visited, collected through cookies.

We do not store your card or UPI details. Payments are handled by secure third-party payment gateways.

How we use your information

• To process, pack and deliver your orders.
• To send order updates and respond to your queries.
• To improve our website, products and service.
• To send offers or news, only if you have agreed to receive them.

Sharing your information

We never sell your personal data. We share it only with trusted partners who help us run the store, such as courier services and payment gateways, and only as much as needed to do their job. We may also disclose information when required by law.

Cookies

Cookies help the site remember your cart and understand how it is used. You can disable cookies in your browser settings, though some features may not work properly.

Data security

We use reasonable technical and organisational measures to protect your information. No online system is completely risk free, but we work to keep your data safe and limit access to people who need it.

Your rights

You can ask us to access, correct or delete your personal data at any time, or unsubscribe from marketing messages using the link in any email. Write to us using the Contact Us page.

Terms & Conditions

Last updated: October 2026

By visiting or buying from cloudmaster.store, you agree to the terms below. Please read them before placing an order.

Use of the website

• You must be 18 or older, or use the site under the supervision of a parent or guardian.
• You agree to provide accurate details while ordering and not to misuse the website.
• All content, logos, images and text on this site belong to Cloud Master and may not be copied without permission.

Products and pricing

We try to show our teas as accurately as possible, but colours and packaging may look slightly different on your screen. Prices are in Indian Rupees (INR) and may change without notice. We may cancel an order if a product is out of stock or a pricing error has occurred, and any payment made will be refunded.

Orders and payment

An order is confirmed only after successful payment and a confirmation message from us. We reserve the right to refuse or cancel any order that looks fraudulent or violates these terms.

Intellectual property

The Cloud Master name, logo, product descriptions, photographs and website design are our property. You may not reproduce or use them commercially without written permission.

Limitation of liability

Cloud Master is not liable for indirect or incidental losses arising from the use of this website or our products, beyond the value of the order placed. Please check the ingredients list on the pack if you have any allergies.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in [Your City, State].

Shipping Policy

Last updated: October 2026

We pack every order fresh so your chai reaches you with its aroma intact.

• Processing time: Orders are packed within 1 to 3 business days.
• Delivery time: Usually 4 to 8 business days across India, depending on your location.
• Shipping charges: Calculated at checkout based on your pincode and order value.
• Tracking: You will receive a tracking link by SMS or email once your order ships.

Address accuracy

Please make sure your address and phone number are correct. We are not responsible for failed delivery caused by incorrect details. If a parcel is returned to us, we can reship it after the shipping charge is paid again.

Refund & Returns

Last updated: October 2026

Because tea is a food product, we cannot accept returns of opened packs. We will gladly make it right if something goes wrong with your order.

When we will replace or refund

• The product arrived damaged or leaking.
• You received the wrong product.
• The pack was tampered with or past its expiry date.

How to raise a request

• Contact us within 48 hours of delivery.
• Share your order number along with clear photos or an unboxing video of the parcel and product.
• Once verified, we will send a replacement or refund.

Refund timeline

Approved refunds go back to your original payment method within 5 to 7 business days. Cancelled orders that have not yet shipped are refunded in full.

Disclaimer

Last updated: October 2026

The information on this website is shared in good faith and for general purposes. Our teas are food products and are not medicines. They are not intended to diagnose, treat or cure any condition.

If you are pregnant, nursing, on medication or have allergies or health concerns, please check the ingredients and speak to a doctor before consuming. Taste and aroma can vary slightly between batches because we work with natural ingredients.